www.zl.jewelry@gmail.com
+48 730 430 000

ZL Group Warranty – Warranty Terms, Service and Jewellery Care

1. Guarantor

ZŁOTA LILIA Sp. z o.o., ul. Wilcza 33, 00-544 Warsaw, Poland, Tax Identification Number (NIP): 5213968596. ZL Jewelry Showroom: ul. Marszałkowska 64, Warsaw, Poland. This warranty applies to jewellery from the ZL Jewelry, KIANIT and ZL Diamonds brands, including both custom-made pieces and jewellery purchased directly from our showroom.

2. Warranty Period and Coverage Area

The warranty is valid for 24 months from the date of delivery or purchase of the jewellery item, as indicated on the warranty card, delivery confirmation or purchase receipt.
The warranty is valid within the territory of Poland. All warranty services are provided at the ZL Jewelry showroom.

3. What the Warranty Covers

The warranty covers manufacturing and material defects that occur under normal and proper use of the jewellery, including: defects in casting and soldering; defects in gemstone settings; malfunctions of clasps and mechanical components. If a warranty defect is confirmed, we will repair the jewellery free of charge. If repair is not possible, the defective item will be replaced with a defect-free item.

4. What the Warranty Does Not Cover

  • natural wear and tear, including the gradual wearing off of surface finishes such as rhodium plating, blackening, enamel and carbon coatings;
  • mechanical damage, including impacts, crushing, snagging, bending or deformation;
  • chemical damage caused by exposure to chlorine, cleaning agents, cosmetics or perfumes;
  • cracks, chips or loss of gemstones resulting from impact or mechanical pressure;
  • changes resulting from the natural characteristics of gemstones, including treated gemstones;
  • damage or defects resulting from repairs or modifications carried out outside ZL Jewelry.

5. How to Submit a Warranty Claim

You can submit a warranty claim through any of the following channels: In person at the ZL Jewelry showroom; By email: www.zl.jewelry@gmail.com; Via WhatsApp: +48 730 430 000. Proof of purchase is sufficient to submit a claim. This may include a receipt, invoice, warranty card or order number.

Upon receiving a claim, we inspect the jewellery and prepare a formal complaint report. We respond to warranty claims within 14 days of receiving the claim. The estimated repair timeframe will be communicated immediately after the claim has been reviewed.

6. Complimentary Jewellery Maintenance – 3 Years, Once a Year

For 3 years from the date of delivery or purchase, we provide complimentary jewellery maintenance once per year.
This service includes: professional jewellery cleaning; jewellery polishing; inspection of gemstone settings; inspection of clasps and fastening mechanisms. We kindly ask you to schedule your visit in advance and provide your order number or proof of purchase. Each maintenance service is recorded in our system.

7. Jewellery Care Recommendations

  • to maintain the beauty and condition of your jewellery, we recommend the following: Remove jewellery before exercising, cleaning, swimming or visiting a sauna;
  • avoid contact with household chemicals, chlorine, perfumes and skincare products. Always put on your jewellery after applying cosmetics or perfume;
  • store each jewellery item separately in a soft jewellery pouch or protective case;
  • do not attempt to polish jewellery yourself using abrasive pastes or polishing compounds;
  • take advantage of our complimentary annual maintenance service to keep your jewellery in excellent condition.

8. Important Information

The weight of a jewellery item may change slightly after professional cleaning and polishing. This is a natural result of surface finishing and polishing processes. Resizing, length adjustments or structural modifications are considered separate services and are not included in the standard warranty coverage.

9. Statutory Consumer Rights

This warranty does not exclude, limit or suspend any statutory rights available to the buyer under applicable laws concerning the seller’s liability for goods that do not conform to the sales contract. The buyer may independently choose whether to exercise their rights under this warranty or their statutory rights.

10. Contact

ZL Jewelry Showroom:

  • Address: ul. Marszałkowska 64, Warsaw, Poland
  • Phone / WhatsApp: +48 730 430 000
  • Opening Hours: Monday – Saturday, 10:00 AM – 7:00 PM; shopping Sundays.
  • Email: www.zl.jewelry@gmail.com