www.zl.jewelry@gmail.com
+48 730 430 000

Terms and conditions of the online store

Terms and conditions of the online store https://zl.jewelry/

I. Definition

1. WORKING DAYS – days from Monday to Friday, excluding public holidays falling on these days.

2. CUSTOMER – a natural person with full legal capacity, as well as a legal person or an organizational unit without legal personality, with legal capacity and legal actions.

3. CONTACT FORM – a technical system that allows the Buyer to place an Order by filling in the available fields of the form.

4. ORDER FORM – a technical system that allows the Buyer to place an Individual Order by filling in the available fields of the form.

5. CONSUMER – according to Article 221 of the Civil Code, a natural person making a legal transaction with an entrepreneur that is not directly related to his/her business or professional activity.

6. CART – a virtual warehouse selected by the Customer for ordering the Goods.

7. BUYER – Customer, Businessman with consumer rights, or Consumer.

8. TERMS AND CONDITIONS – this document, which is a template contract, on the basis of which contracts for the sale of goods and contracts for the provision of electronic services are concluded by the Seller with the Buyers, in particular, defining the terms and conditions for the sale of goods and provision of services by the Seller.

9. RESERVATION – any order with personal pick-up placed by the Buyer to reserve a specific product for a specific pick-up day. The contract in this case is concluded at the time of personal pick-up at the ZL Jewelry Stationary Store.

10. SHOP – an online store available at https://zl.jewelry/.

11. SELLER – owner of an online store https://zl.jewelry/ Złota Lilia sp. z o.o. with its registered office in Warsaw, 33 Wilcza St., 00-544, Warsaw, registered in the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Economic Department of the National Court Register under KRS number: 0000971710, REGON: 522052926, NIP: 5213968596.

12. GOOD – things that are offered in the Store and can be the subject of an Order or an Individual Order.

13. ORDER – an order placed by the Buyer through the online store. https://zl.jewelry/ offer to conclude a sales contract

14. INDIVIDUAL ORDER – placed by the Buyer through the online store. https://zl.jewelry/ An offer to conclude a contract of sale for Goods that will be made to the individual order of the Buyer and according to his individual design.

15.AGREEMENT – a contract for the sale of goods concluded between the Seller and the Buyer through the Online Store https://zl.jewelry/ or concluded directly at the place of reception of the stationary store “ZL Jewelry”.

II. General provisions

1. These Terms and Conditions of the Online Store https://zl.jewelry/ (hereinafter referred to as Regulations) sets out the terms and conditions for making purchases from the Online Store available at the following address: https://zl.jewelry/ conducted by Złota Lilia sp. z o.o. with its registered office in Warsaw, 33 Wilcza St., 00-544, Warsaw, registered in the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Economic Department of the National Court Register under KRS number: 0000971710, REGON: 522052926, NIP: 5213968596.

2. The object of the online store https://zl.jewelry/ is the retail sale of jewelry and the manufacture of jewelry products.

3.The provisions of these Regulations are not intended to exclude or limit any rights of the Buyer, who is also a Consumer within the meaning of the Act of April 23, 1964 – Civil Code (Journal of Laws No. 16, item 93, as amended), to which he is entitled under mandatory provisions of law. In the event of any inconsistency between the provisions of these Regulations and the aforementioned regulations, those regulations shall take precedence.

4. The Regulations are drawn up in the Polish language and may be translated into other languages and constitute a model contract concluded at a distance, in accordance with the generally applicable provisions of Polish law.

5. The customer has the opportunity to familiarize himself with the Code of Good Business Practices. The code of good practices can be found in the Act of August 23, 2007 on counteracting unfair market practices.

6. The Seller undertakes to deliver Goods without defects.

7. The customer can contact the Seller using the contact information provided in the Contact Us section of the website. https://zl.jewelry/contacts.html and as follows:

a) Via email: www.zl.jewelry@gmail.com

III. Conditions for placing orders

1. Clients https://zl.jewelry (hereinafter referred to as “Customer”) may be persons who are at least 18 years of age and have full legal capacity, legal persons and organizational units without legal personality, but with full legal capacity.

2. The customer has the option of placing an order through the website https://zl.jewelry/ Without prior account registration.

3. On the Sklep website https://zl.jewelry information about the Goods and the terms and conditions of their purchase and delivery are published. This information does not constitute an offer, but only an invitation to make offers. The Customer’s selection of the Good(s) and confirmation, in a certain manner, of the will to purchase them, however, constitutes an offer to conclude a contract of sale of the Goods indicated by the Customer.

4. The Customer places an order by adding the Goods selected on the Store’s website to a virtual Cart, using the “Add to Cart” button. Placing the Goods in the Cart does not entail their reservation.

5. After adding the selected Goods to the virtual shopping cart, the Customer confirms his/her desire to place an order by clicking the “Order” button, after which he/she is redirected to the Contact Form, where he/she provides the data necessary to place an order – Name, contact phone and email.

6. In order to confirm and verify the placement of an order, the Seller reserves the right to contact the Customer at the contact number provided in the Order on weekdays and Saturdays from 10:00 a.m. to 7:00 p.m.

7. Making orders in the Online Store is possible 24 hours a day, all days of the year, while their processing takes place on working days and Saturday.

8. The customer can use a simplified procedure for placing an order, by contacting the sales department by phone at: +48 730 430 000. Placing an order using the above method is possible on working days and Saturday, from 10:00 to 19:00.

9. Placing an order is not the same as concluding a sales contract.

10. The contract is concluded when the Seller confirms the acceptance of the Customer’s order for execution and the Customer’s acceptance of these Terms and Conditions and the approval of the “order with obligation to pay” option. Confirmation takes place by sending to the Customer via e-mail information in which the Seller confirms acceptance of the Customer’s order for execution.

11. If the Seller cannot fulfill the performance in whole or in part due to the fact that the Goods are not available, or due to unforeseen circumstances have not been delivered or have been damaged or lost, then the Seller shall immediately notify the Customer and return the amount received or perform a substitute performance of the same value as the amount paid – at the choice and consent of the Customer.

12. All Goods offered in the Store are new, free from physical and legal defects, and have been legally introduced into the Polish market.

13. The customer has the opportunity to order goods on his individual order (hereinafter – Individual Order) and according to an individual project, the details of placing such type of orders, can be found in rozd. VI. of these Regulations.

 

IV. Price of Goods and Services

1. All retail prices are in PLN and Euro and include VAT.

2. The prices of the Goods do not include customs and tax fees, in cases where the delivery of the Goods is carried out outside the European Union.

3. The presented price offer for the Goods posted on the website https://zl.jewelry is for information purposes only and does not constitute an offer within the meaning of art.66 par.1 of the Civil Code.

4. The price of the Goods is subject to change due to the Customer’s choice of the size of the Goods, type of metal, color of gold, weight and other variable characteristics of the Goods. The price of the Goods listed in the Store does not include the Cost of delivery of the Goods.

5. The final price, including the cost of delivery for the ordered Goods will be sent to the Buyer at the e-mail address provided by the Buyer before the conclusion of the sales contract.

6. The prices of the Goods in the Online Store do not apply to sales made in the Stationary Store.

 

V. Delivery and payment

1. The customer has the right to choose the following forms of payment:

a. Payment by cash or credit card at the Stationary Store “ZL Jewelry” located at: Marszalkowska 64, 00-544 Warsaw.

b. Payment by wire transfer to the company’s bank account.

c. Payment on delivery at the courier.

d. Payment via Western Union service.

2. In the cases indicated in pts. B and D, the Customer is obliged to pay the price within 3 days from the date of placing the order, unless the selected purchase option provides otherwise. In case of non-payment within the indicated period, the Seller has the right to cancel the placed order.

3. The purchase of Goods is documented by the issuance of a fiscal receipt or invoice. The invoice is issued only at the request of the Customer.

4. The seller performs delivery throughout the world

5. The ordered Goods are delivered via DPD or UPC courier service. Detailed information on delivery is available in the currently effective regulations of DPD and UPC carriers. The Seller shall inform the Customer of the delivery details, and in particular which carrier will deliver the shipment along with a link to track the stages of delivery by sending the relevant information to the e-mail address provided by the Customer.

6. The dispatch time of the ordered Goods, subject to the provision of paragraph 7, shall be 72 hours from the moment of payment for the ordered Goods, unless the selected purchase option provides otherwise. This provision applies only and exclusively to Goods that are available from the Seller and which do not require any changes or other customization at the request of the Client.

7. The time limit for the manufacture of Goods to the individual order of the Customer is up to 50 working days. Such Goods are shipped by the Seller within 72 hours from the date of payment of the full final price for the Goods.

8. It is recommended that the Client should check the condition of the Goods or, if this is difficult, the condition of the parcel (packaging) immediately after delivery. If any damage is found that may have occurred in transit, the Customer should draw up an appropriate damage protocol and immediately notify the Seller.

9. The Seller shall not be liable for non-delivery of Goods for reasons attributable to the Client – for example, in connection with the indication of an incorrect or incomplete delivery address preventing delivery. In such a situation, the Seller shall notify the Customer of the failed attempt to deliver the Goods.

VI. Individual orders

1. In order to place an Individual Order, the Customer should contact the Seller by completing the Order Form , located at the address: https://zl.jewelry/forms/show_miscalculation_form/ оr by calling the sales department at +48 730 430 000.

2. The Seller will contact the Customer on weekdays and Saturday, from 10:00 am to 7:00 pm, in order to determine the details of the Goods processed as an Individual Order.

3. At the request of the Customer, the Seller may make a 3D model of the Goods, which will be made as an individual order of the Customer. The cost of such service will be presented to the Customer with the summary of the Individual Order.

4. In the summary of the Individual Order, the Seller sends a link to these Terms and Conditions with a request to approve the Individual Order and the Terms and Conditions.

5. After submitting an Individual Order, the Seller will send a summary to the Customer’s e-mail address. The summary of the submitted Individual Order will include information regarding:

a. details of the Store including the exact mailing address, e-mail address and telephone number;

b. the price of the Goods (subject to paragraph 8);

c.method of payment

d. form of delivery

e. due date

f. deadline for completion of the Individual Order

g. link to the text of the Regulations

h. Other information, necessary for the execution of the Individual Order.

6. The Seller additionally stipulates that the final price of custom-made Goods may vary approximately 20% depending on the final weight of the finished product.

7. The contract is concluded when the Seller confirms the acceptance of the Individual Order for execution and the Customer’s acceptance of these Terms and Conditions and approval of the “order with obligation to pay” option. Confirmation is made by sending to the Customer via e-mail information in which the Seller confirms acceptance of the Customer’s order for execution.

8. No response from the customer within 3 days – to the received order summary means cancellation of the order process.

9. The Seller reserves the right to change, based on the information received from the Customer regarding personalization details, the order summary sent in advance.

10. Payment for Individual Orders is possible only by making an advance payment of 70% of the price of the Goods to the Seller’s account.

11. Upon receipt of the final order quotation indicated in paragraph 8, the Customer is obliged to pay the remaining amount of the final value of the custom-made Goods within 20 working days.

12. Goods made to the customer’s individual order are produced up to 50 working days from the date of advance payment by the customer.

13. After the production of the order, the Seller and charges send the order within 72 from the date of receipt of the remaining price to be paid for the Goods.

14. The Customer has the opportunity to order Goods that will be produced from his own gold. In this case, the final price of the finished Product will be determined by the Seller and presented to the Customer.

 

VII. Withdrawal from the contract

1. Subject to paragraph 6 below, a Customer who is a Consumer and who has entered into a contract at a distance may return the Goods purchased from the Online Store without giving any reason by submitting to the Seller a statement of withdrawal from the contract of sale of the Goods in accordance with Article 27 of the Act of May 30, 2014 on Consumer Rights. The Customer may exercise this right within 30 days of receiving the Goods. To meet the deadline it is sufficient to send the statement before its expiration. In the case of withdrawal from the contract of sale of Goods in accordance with the procedure indicated in this paragraph, the Customer is obliged to return the Goods to the Online Store, within 14 days from the date of submission of the statement of withdrawal from the contract of sale of Goods.

2. A model form for withdrawal from the contract can be found in Appendix No. 2 to the Act of May 30, 2014 on Consumer Rights (Journal of Laws 2014 item 827).

3. In the event of withdrawal from the contract for the sale of Goods, the contract for the sale of Goods shall be considered not concluded.

4. In case of withdrawal from the contract according to the procedure indicated in paragraph 1 or paragraph 2, the Customer is obliged to return the Goods to the following address: “ZL Jewelry” Marszałkowska 64, 00-544 Warsaw. The cost of returning the Goods shall be borne by the Customer.

5. In the event that under a single Order, the Customer purchased more than one Goods, withdrawal may apply to all or only the Goods selected by the Customer, with the proviso that if the Goods are sold as a set, set or package withdrawal is possible in relation to this set, set or package.

6. The right of withdrawal does not apply to the consumer in the cases specified in detail in Article 38 (1) of the Law of May 30, 2014 on Consumer Rights, among others, with regard to contracts:

a. for the provision of services, if the entrepreneur has performed the service in full with the express consent of the consumer, who was informed before the performance, that after the performance by the entrepreneur will lose the right to withdraw from the contract;

b. in which the object of performance is a non-refabricated item, produced to the consumer’s specifications or serving to meet his individualized needs;

c. in which the object of performance is things that, after delivery, due to their nature, become inseparable from other things.

7. If the Customer exercises the right to withdraw from the contract of sale of Goods after requesting the Seller to start providing services before the expiration of the withdrawal period, the Customer will be obliged to pay for the services provided until the withdrawal.

8. The Seller will return to the Client the amount due for the Goods returned by the Client within 14 days, counting from the day of delivery to the Seller of the statement of withdrawal from the contract of sale of the Goods. The Seller may withhold reimbursement of payments received from the Customer until it receives back the returned Goods or the Customer provides proof of return of the returned Goods.

9. In the event of effective withdrawal from the contract of sale, the Seller shall refund the amount paid by the Customer for the Goods in a manner analogous to the method of payment for the Goods selected by the Customer.

10. The seller warns that, in accordance with the law, the customer is liable for any diminution in the value of the Goods as a result of handling them in a manner other than necessary to become familiar with the nature, properties and functioning of the goods.

 

VIII. Complaints

1. In the event of non-conformity of the goods with the contract, the Consumer shall have the rights set forth in the Law on Consumer Rights in Chapter 5a and other provisions of applicable law.

2. A claim for non-conformity of the Goods with the contract can be submitted to the Seller within 2 years from the date of issue of the Goods. The consumer is obliged to file a complaint before the expiration of 2 months from the date of finding the non-conformity of the Goods with the contract.

3. Complaints can be submitted by sending a message to the email address: www.zl.jewelry@gmail.com. Proof of purchase must be attached to the complaint.

4. Complaint of Goods will be considered up to 14 days from the date of complaint. The Customer should be notified by e-mail or telephone about the handling of the goods complaint.

5. The complained Goods should be sent back to the address: “ZL Jewelry” Marszałkowska 64, 00-544 Warsaw. If the complaint about non-conformity of the Goods with the contract is accepted, the Seller is obliged to refund the cost of sending the goods. If the complaint is rejected – the shipping costs are covered by the Buyer.

6. In the case of a price refund, the refund shall be made in the amount paid by the Customer and in an analogous manner to the method of payment chosen by the Customer for the Goods, unless the Consumer has agreed to a different method of refund, at no additional cost to the Consumer.

7. A consumer can ask for help from the district or city consumer ombudsman, the Trade Inspection or one of the NGOs that include consumer protection.

8.

The Consumer may also make use of out-of-court means of handling complaints and claims through the ODR platform in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes). Wanting to take advantage of the additional possibility of amicable resolution of disputes regarding online purchases, the Consumer can file his complaint, for example, through the EU online ODR platform, available at: http://ec.europa.eu/consumers/odr/.

IX. Data protection

In accordance with Article 13(1) and (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), we inform you that:

The administrator of your personal data – “ADMINISTRATOR” – is ZŁOTA LILIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office: ul. Wilcza, no. 33, Warsaw, code 00-544 NIP: 5213968596 , REGON: 522052926

Contact with the Administrator is possible via e-mail address: www.zl.ua@gmail.com , tel. +48 730 430 000 or in writing to the address of the company’s headquarters.

Your personal data will be processed for:

  • To conclude and perform a contract (the basis of Article 6(1)(b) of the RODO),
  • For purposes related to the implementation of the law (the basis of Article 6(1)(c) of the RODO),
  • for archival (evidential) purposes which are the realization of our legitimate interest of securing information in case of legal need to prove facts (Article 6(1)(f) RODO)
  • and for the purpose of possible establishment, investigation or defense against claims being the realization of our legitimate interest therein (the basis of Article 6(1)(f) of the RODO) or in the field of video surveillance
  • for other purposes (e.g. marketing) on a case-by-case basis based on your consent (Article 6(1)(a) RODO);

1. The Administrator does not disclose personal data to other entities, except in cases where it is necessary in connection with our business, as well as in situations required by law and in order to fulfill your requests. Data may be shared with, among others, the following categories of recipients in connection with the above:

  • To the Social Insurance Institution,
  • tax offices,
  • Polish Post.
  • courier companies,
  • other public administration bodies in accordance with the law,
  • to the Administrator’s partners (technical, IT, statistical) with whom appropriate personal data entrustment agreements have been concluded
  • exclusively for purposes of legitimate interest of the Administrator.

2. Your personal data will be stored:

  • for the duration of the contract, and after its termination may be kept until the expiration of the statute of limitations for tax liabilities, as well as the expiration of the statute of limitations for possible claims,
  • Until you withdraw your consent, in case you have given your consent to process your data for marketing purposes.

3. You have the right to: request from the Administrator access to your personal data; rectify, erase or restrict the processing of your personal data; object to processing, data portability or revoke your consent at any time (in the case of its expression for data processing, e.g. for marketing purposes – This revocation does not affect the compliance of the processing carried out on the basis of consent before its revocation with the applicable law) and to lodge a complaint to the supervisory authority, i.e. the President of the Office for Personal Data Protection.

4. Providing personal data is a statutory condition for entering into a contract and is voluntary, however, failure to provide data to the extent required by the Administrator may result in non-performance of the contract. Where the provision of personal data is based on the voluntary consent of the person providing his/her personal data or by law, failure to provide data to the extent required by the Administrator will prevent the activity for which consent is given.

5. Your data will not be processed by automated means and will not be profiled. We do not currently intend to transfer your data to third countries. We make every effort to ensure the protection of your personal data.

X. Warranty

1. Goods ordered through the Store are covered by a 2-year warranty, unless otherwise stated in the warranty card.

2. The manner in which the Customer may exercise its warranty rights is described in the warranty card supplied with the Goods. Details of the guarantor are indicated in the warranty card.

 

XI. Final provisions

1. Buyers can access these Terms and Conditions via the link provided on the home page of the Online Store.

2. These Regulations are effective as of February 01, 2023.

3. The Seller reserves the right to amend these Terms and Conditions.

4. Any changes to these Terms and Conditions will be presented prominently within the Online Store at least 14 days prior to the effective date of the changes.

5. Amendments to the Terms and Conditions shall not affect any orders or payments made by Customers prior to the effective date of such amendments.